Frequently asked
The questions we hear every week. Answered honestly.
If you're still wondering after reading these, call us. The fastest way to get a real answer about your venue is a five-minute conversation with a Peninsula supervisor.
About Peninsula Parking
Who we are.
How long has Peninsula Parking been in business?
We have run valet on the San Francisco Peninsula since 1997. Twenty-eight years, family-owned, now part of the All About Parking family of companies. Forty years of combined leadership experience.
What cities do you serve?
We run programs across 39 Bay Area cities, from Daly City through the Peninsula to the South Bay, plus San Francisco and the East Bay from Berkeley to Walnut Creek and San Ramon. The full list lives on the Locations page.
Are you NVPA / NPA members?
Yes. We are members of both the National Valet Parking Association and the National Parking Association, with active compliance and standards work.
Pricing & quotes
How pricing works.
How much does valet cost?
Pricing depends on the venue, service window, arrival pattern, parking layout, operating hours, and any layered services. We prepare a quote after learning the details.
How long does a quote take?
Timing depends on the venue and program details. Use the quote form or call the office so we can review the operation and explain the next step.
Do you do fixed-price or hourly?
Both. Events are typically fixed-price for the night. Recurring programs (hotels, restaurants, healthcare) are typically monthly retainers. Parking management contracts can be management-fee or revenue-share. We will recommend the right model on a walkthrough.
What changes the price?
Guest count, arrival window, venue layout, parking distance, weather plan, service hours, and layered services all affect the quote.
Choosing a service
Which service do I need?
Do I need valet or just shuttle?
How many attendants for my event?
Staffing depends on guest count, arrival timing, curb layout, parking distance, and the service window. We review those details before recommending a crew plan.
Do you do one-time events or only ongoing contracts?
Both. Events are roughly half our work. The other half is recurring programs at hotels, restaurants, healthcare facilities, and commercial properties.
Staffing & training
Who you'll meet at the curb.
Who are the attendants?
Peninsula Parking hires attendants locally and assigns teams around the venue, service window, and operating brief.
How are attendants prepared for a program?
The property brief, arrival plan, parking layout, key-handling process, uniforms, and escalation contacts are reviewed with the assigned team.
What about uniforms?
Sharp, consistent appearance every shift. Custom uniform options can be discussed for hotel and high-touch hospitality programs.
Insurance & liability
What's covered, and what happens if something goes wrong.
What insurance do you carry?
General liability, garage keepers, and workers' compensation coverage at levels appropriate for the venues we serve. Specific coverage details and certificate language are available on request.
Are you bonded?
Yes. Every Peninsula crew is bonded.
Can you issue a Certificate of Insurance for my venue?
Yes. We can issue a Certificate of Insurance naming your venue, property manager, event production company, and required additional insureds. Specific coverage details and certificate wording are available on request.
What happens if a vehicle is damaged?
Garage keepers coverage applies. Incidents are documented and escalated through the applicable claims process; specific coverage and reporting details are available on request.
Events
Weddings, galas, and corporate events.
How far in advance should I book an event?
For weddings and large galas, four to twelve weeks is typical. For one-off events on shorter notice we still take the call. We have staffed events on a week's lead time when crews were available.
What about rain?
Weather planning can be included in an event operating plan. The proposal can identify equipment, signage, and guest-routing options appropriate for the venue.
How do you handle high-end vehicles at events?
The operating brief documents key handling, parking location, retrieval sequence, and any vehicle-specific owner instructions that need to be communicated to the assigned team.
Industries
Hotels, restaurants, healthcare.
Can you take over from our current valet vendor?
Yes, and most of our recurring programs started this way. Site walkthrough, staff interviews, schedule review, transition plan that holds the same coverage hours from day one. Most transitions complete in two to four weeks.
How are hotel coverage hours set?
Hotel coverage is planned around the property schedule, expected arrival pattern, and requested service window. Availability is confirmed in the proposal. See Hotel Valet for more detail.
Can you scale staffing for restaurant peak periods?
Predictable peaks such as Mother's Day, Valentine's Day, December dining, and buyouts should be included in the operating plan. We confirm the proposed schedule for those dates in advance.
What reporting do property managers receive?
Every commercial program includes a monthly summary: shifts staffed, vehicles handled, incidents logged, attendant turnover, and operational notes from the supervisor. For programs with revenue we add a financial reconciliation.
Shuttles
Transportation programs.
What vehicle sizes do you offer?
Vans (8 to 14 passenger), minibuses (16 to 28 passenger), and coaches (35 to 56 passenger). The right vehicle depends on the route, ridership, and venue loading constraints.
How do you plan shuttle operations?
We review passenger volume, vehicle type, route, pickup points, accessibility needs, and operating hours. Required driver, vehicle, and insurance documentation is confirmed for the selected service.
Accessibility & compliance
ADA, privacy, and sensitivity.
Are your programs ADA-compliant?
Yes. Every healthcare and high-volume hospitality program is designed with ADA-accessible drop-off, wheelchair coordination, and explicit protocols for patients and guests with mobility devices.
Do you offer ADA-accessible shuttles?
Yes. Wheelchair-accessible vans and minibuses are available on request and routinely scheduled into hotel and event programs.
What about patient privacy at healthcare facilities?
Attendants do not record or photograph in patient-visible areas, do not discuss patient or visitor names, and do not access vehicle interiors except as required for parking. Every healthcare program attendant is trained on those expectations before their first shift.
Let's talk